Frequently Asked Questions (FAQ)
Booking and Reservations
There is no specific minimum age requirement mentioned in the provided terms and conditions. However, passengers under the age of 18 must be accompanied by an older adult for the duration of the excursion. Age restrictions for participating in specific excursions may vary depending on the nature of the activity and any associated safety considerations.
Changes to excursion bookings may be possible, but it is recommended to contact Etherion directly to discuss any modifications.
There is no specific minimum age requirement mentioned in the provided terms and conditions. However, passengers under the age of 18 must be accompanied by an older adult for the duration of the excursion. Age restrictions for participating in specific excursions may vary depending on the nature of the activity and any associated safety considerations.
It’s advisable to book your excursion with Etherion as far in advance as possible, especially for popular excursions or during peak travel seasons. This helps ensure availability and allows sufficient time for planning and preparation.
Your ticket and reconfirmation voucher will include details about the meeting location, pickup time, payment details, and any additional inclusions. It is essential to review this information carefully upon receipt. Please contact Etherion immediately if you identify any inaccuracies or omissions in your booking confirmation voucher. Reporting discrepancies within 2 days of receiving the invoice is crucial for making necessary adjustments.
Processing reservations may take 24-48 hours. Upon completion, tickets and a reconfirmation voucher will be sent to the email address provided during booking. Ensure to print and present your voucher at the designated pickup point.
Yes, Etherion may offer customized excursion itineraries or private tours based on your preferences and requirements. Contact Etherion directly to discuss your specific needs and inquire about available options.
Yes, infants under 4 years old can join free of charge if they do not occupy a separate seat, and children aged 4 to 12 receive a 50% discount on the standard price. Passengers under 18 must be accompanied by an adult.
Group Discounts
You can get 20% discount on bus tours for over 10 people booking directly through our website. The discount will be automatically applied at checkout.
Yes, the 20% discount is also applicable to children’s tickets.
No, the 20% discount is only available for bookings made directly through our website.
You need to book for over 10 people to qualify for the 20% discount.
Yes, the 20% discount is available for all bus tours in Crete when booking for over 10 people directly through our website.
Insurance and Liability
Etherion’s insurance policy covers personal injuries, material damages, group accidents, and food and beverage-related harm from the moment customers board the bus until the end of the trip.
Accepted payment methods
We accept payments via PayPal (using a credit card or PayPal balance), bank deposit, and payment prior to boarding. Soon, credit card payments through Viva Wallet will also be available.
If you want to pay with a currency other than Euro, contact us as early as possible at info@etherion.gr to discuss your payment options.
Preparation for Excursions
To arrange pick up from your hotel, simply inform us of your hotel name when making your reservation. Our team will then organize a convenient meeting point, either at your hotel door or the closest feasible location.
Yes, our free pick up service is available for any hotel located between Agia Pelagia and Malia. Just provide us with your hotel details, and we’ll make arrangements accordingly.
If your hotel is not within the specified area, please contact us to discuss alternative arrangements. We’ll do our best to accommodate your needs and provide suitable options for pick up.
Once you’ve made your reservation, our team will promptly inform you of the designated meeting point for pick up. This information will ensure a smooth and hassle-free start to your excursion.
No, our pick up service from hotels between Agia Pelagia and Malia is provided free of charge for the convenience of our customers.
What to bring and wear
Physical requirements and limitations
We aim to provide inclusive experiences for all customers, including those with disabilities or special needs. Contact Etherion in advance to discuss any specific accommodations or assistance you may require during the excursion.
Meeting points and times
Weather considerations
Cancellation and refund policies
If you need to cancel your excursion due to personal reasons, it’s essential to review our cancellation policy. Depending on the timing of your cancellation and the terms of your booking, there may be applicable fees or refund options. To cancel your tour booking, please notify us at least 24 hours before your tour start time. This allows us to process the cancellation and make necessary arrangements. Depending on the circumstances, we may still be able to process the cancellation, but it is subject to our discretion.
We reserve the right to alter or cancel a tour due to adverse weather conditions, insufficient passenger numbers, or force majeure circumstances. This decision may be made up to 12 hours prior to the departure time, with notification provided to the Agent or the traveler. If we cancel your tour due to adverse weather conditions, insufficient passenger numbers, or force majeure circumstances, you will typically receive a full refund. Etherion prioritizes the safety and satisfaction of its customers in such situations. However, please refer to our terms and conditions for specific details regarding refunds in such situations.
We reserve the right to alter or cancel a tour due to adverse weather conditions, insufficient passenger numbers, or force majeure circumstances. This decision may be made up to 12 hours prior to the departure time, with notification provided to the Agent or the traveler. If we cancel your tour due to adverse weather conditions, insufficient passenger numbers, or force majeure circumstances, you will typically receive a full refund. Etherion prioritizes the safety and satisfaction of its customers in such situations. However, please refer to our terms and conditions for specific details regarding refunds in such situations.
If Etherion cancels your tour, we will provide notification to the Agent or the traveler at least 12 hours prior to the departure time. This allows you to make alternative arrangements or receive a refund if applicable.
Group bookings and private tours
During the Excursion
If you miss the departure time for your excursion, contact us immediately to discuss possible alternatives. Depending on availability and circumstances, they may assist you with rescheduling or provide guidance on the next steps.
While there may not be strict dress codes for most excursions, it’s advisable to wear comfortable attire suitable for the activities and weather conditions expected during the excursion. Participants should also consider any cultural sensitivities and dress modestly when visiting religious or culturally significant sites.
Booking multiple excursions for the same day may be possible depending on availability and scheduling. It’s recommended to check with Etherion directly to inquire about booking multiple excursions and any potential logistical considerations.
While photography is generally permitted during excursions, participants are expected to respect the privacy and rights of others, follow any photography guidelines provided by Etherion or the tour leader, and adhere to any applicable laws or regulations regarding photography in the excursion area.
Guide and staff information
We offering services in multiple languages. The languages spoken by Etherion staff and tour guides may vary depending on the location and specific excursion, but commonly include English and other major languages like German, French, Russian, Italian and more.
Safety protocols
In the event of an emergency situation during the excursion, follow any instructions provided by Etherion staff or the tour leader, and seek assistance as needed. If necessary, contact local emergency services for immediate assistance, and inform Etherion of the situation as soon as possible.
Meals and refreshments provided
Any additional expenses incurred during your excursion, such as optional activities or purchases, will need to be paid for at the time of the service.
Post-Excursion Information
If you are dissatisfied with your excursion experience, you may contact Etherion to discuss your concerns. Depending on the circumstances and the terms of your booking, they may consider providing a refund or alternative resolution.
Feedback and reviews
Lost and found items
Contact us immediately for assistance. While Etherion cannot accept responsibility for personal belongings, the team is dedicated to helping you locate and retrieve lost items.
